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Lifeline Control Operator - Nights

SalaryText
£17,811 per year (ERYC Grade 5 pro rata includes night allowance)
Term Entry
Permanent
Type Hours
Part Time (22.5 hours per week)
Days
Flexible rota
Address
47-49 Manorfield Road, Driffield, YO25 3DN
Closing date
Job closes on 5 February
Interview date
Interviews are To be confirmed
Service area
Service area: Access and Prevention
Job reference
Job reference: ACPV000029
Apply link
Description

The job itself

The Lifeline & Responder Service are seeking to recruit a Lifeline Control Operator working in its dedicated control centre although following the completion of training will be able to utilise the Authorities Blended Working Policy, working from home when appropriate and as per rota.

The successful candidate will assist via call monitoring to make available twenty-four-hour support and security for elderly, disabled or otherwise vulnerable persons in their home. If you thrive under pressure and maintain a confident and resilient attitude in challenging situations, we would like to hear from you!

We are looking for a highly proactive and efficient individual with strong communication skills who can work effectively with others both within their immediate service, partnering services and members of the community. You will be required to be adaptable, flexible with a positive can-do approach and be able to show initiative.

A full working knowledge of answering calls in a control centre environment is desirable and providing excellent customer service is a must along with a full working knowledge of IT applications including Microsoft Office and service specific software, although training is available for individuals who lack this experience/knowledge. The ability to interpret data to ensure the relevant standards are monitored and adhered to is extremely important in this role.

Good organisational skills, the ability to multitask and attention to detail are vital as well as working within specific timescales. The successful applicant must be able to work to relevant quality standards, meeting set Key Performance Indicators and policies and procedures of the Local Authority.

This post is on a permanent basis the hours will be 22.5 hrs working 10pm to 6am on a 2 week rolling rota, includes Bank holiday working but shifts may change with considerable notice depending on service demand.

Pattern of Working – 2 week rolling Rota;

  • Week One - Mon, Fri, Sat, Sun. (10pm – 6am)
  • Week Two – Wed, Thurs. (10pm – 6am)

For an informal discussion about the role please email chris.maw@eastriding.gov.uk including your contact details and a call shall be arranged for discussion.

Contact

Want to know more?

Get in touch for more information.

Name
Christopher Maw
Role
Lifeline Manager
chris.maw@eastriding.gov.uk
Phone
07837 971094
Description Extra

Additional information

Remote working

The Council offers many remote working opportunities as part of our commitment to providing flexibility wherever possible for our employees.

Pay and reward

The Council is undertaking a review of pay and reward as part of its ambitions to attract and retain employees by having effective pay and development structures in place to support modern ways of working and to support the provision of Council services which meet local priorities. Please note that the future terms and conditions of this post may change following the outcome of this review.

Internal Candidates

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DBS/Medical check

This post is subject to medical and enhanced DBS clearance.

Equality, Diversity and Inclusion

At East Riding of Yorkshire Council we value everyone, find out what we are doing for equality, diversity and inclusion.

Equality, Diversity and Inclusion

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