Lifeline Responder Team Leader

£24,491 per annum
Beverley and surrounding area
Employment type
Full Time
Closing date
Job closes on 9 December
Job reference
Job reference: BCOM000639
Apply link

The job itself

Job Term: 1 x Permanent and 1 x Fixed Term due to maternity cover

Appointment Type: Full time

Days of work: Rota Pattern

Hours per week: 37

Service Area: Business Management

Place of Work: Business Management unit

An exciting opportunity has arisen for two experienced, self-motivated individuals to support the Lifeline and Responder Management team in effectively managing the Welfare Support Service within the East Riding of Yorkshire. The workload is varied, including leading and effectively managing a team of staff to ensure services are delivered to those requiring Welfare Support visits. The posts are 37hrs on a rota basis.

The successful candidate should be enthusiastic and committed to providing a high quality service, have a flexible approach and the ability to adapt to a changing environment. To undertake this role you need to be customer focused, have the ability to work with clients with diverse needs, have excellent managerial and organisational skills.

You should be a team player able to demonstrate that you are well organised, and due to the nature of the service have compassion and empathy. 

The successful candidate must be able to demonstrate that they have experience of management of change, with particular reference to motivating and maintaining a flexible team, whilst being able to respond to the changing needs and demands of internal and external customers.

A full working knowledge of IT applications, including Microsoft Office and service specific software, is required and the ability to interpret data to ensure the relevant standards are monitored and adhered to. You will be required to assist with the management and delivery of the Webroster & Service Manager system implementation and associated projects, which will include project management and the scheduling and prioritisation of resources.

Good organisational skills and attention to detail are vital, as well as working within specific timescales. The successful applicant must be able to work to, monitor and deliver relevant TSA standards and policies and procedures of the Local Authority.

Excellent communication skills both written and verbal are essential to this role, as the role is often the first point of contact for relatives, professionals and the public.

The successful candidate will possess excellent interpersonal skills and the ability to maintain confidentiality at all times. 

Previous applicants need not apply.

For further information regards this post please contact Samantha Feather 07717 782659


Full UK Driving Licence

Access to a car

Be prepared to undertake a Disclosure and Barring Service Check



Full training provided

Paid Mileage

Local Government Pension Scheme


Closing date: 9th December 2020

Interview date: To be confirmed


Please find a link below to download the job outline and employee specification:

Job Outline and Employee specification (PDF file, download size 246.05kb)

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Information on working in adult social care

Please find a link below to download important Information for applicants


Information for applicants – Internal (PDF file, download size 16kb)


Internal Candidates


If you already work for the Council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password. Please ensure you have a preferred email address in your contact details in your ESS account before starting an application form as this will prevent submission.

Based on the latest evidence of significant asymptomatic transmission in care homes we have been advised that providers should take all possible steps to minimise staff movement between care homes, to stop infection spreading between locations.




  • We will not accept applications via Choose Care for those already employed in the Health or Social Care Sectors who are seeking roles in addition to their current employment.


  • Anyone seeking to move from one health/social care organisation to another would need to relinquish their current position and undergo a 14 day quarantine (self-isolation) to manage any risk of transmission. (This period would not be funded through Choose Care).