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Telecare Support Technician

Term Entry
Permanent
Type Hours
Part Time (26.5 hours per week)
Days
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday
Address
Lifeline, 47-49 Manorfield Road, Driffield, YO25 5JE (Some travel may be required)
Closing date
Job closes on 28 August
Interview date
Interviews are To be confirmed
Service area
Service area: Adults Health and Customer Service
Job reference
Job reference: BCOM001260
Apply link
Description

The job itself

Week 1

Monday & Tuesday - 09:00 – 17:00 (30 min break)

Thursday - 11:00 – 15:30

Friday – 09:00 – 16:30 (30 min break)

Week 2

Monday & Tuesday - 09:00 – 17:00 (30 min break)

Friday – 09:00 – 16:30 (30 min break)

Saturday – 09:00 – 13:30

Do you want to be part of a team that makes a real difference to people’s lives in supporting them to remain in their own home?

Do you thrive under pressure, are self-motivated, enthusiastic and enjoy a challenge?

If you’ve answered yes to the above, then we want to hear from you.

We have an exciting opportunity for someone to join the Lifeline & Responder Services team working as a Telecare Support Technician.

The Councils Lifeline & Responder Service aims to make available twenty-four-hour support and security for vulnerable people in their home across the whole of the East Riding.

The service provides 24/7 cover, your role will support the service delivery within your contracts hours but at times flexibility maybe required to meet the needs of the service in an emergency situation.

The East Riding of Yorkshire Council is committed to Safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.

The successful applicants will be required to work 26.5hrs across the week & weekends on a permanent basis working bank holidays and during the festive period. The base for this role is Driffield but there is currently a blended working approach in place.

At the East Riding of Yorkshire Council we pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:

- Generous leave entitlement

- Access to employer pension scheme

- Reduced cost membership at our Leisure Centres

- East Riding rewards scheme

- Shop and Save discounts at a variety of local shops

- Access to the Employee Assistance Programme

What you’ll be doing

Working as a Telecare Support Technician, your role will be to provide a high-quality service dealing with Lifeline referrals that are received from multiple avenues (phone, email, adult referral system) and ensuring the right package of support is put in place.

You will be liaising with customers, their families, social & health care professionals, along with colleagues and management, so good communication & listening skills are essential for this role.

You will be responsible for arranging and booking in Lifeline installations for the 6 Technicians that work out in the community and liaise with them daily.

You will be dealing with billing queries and enquires, to ensure the customer is charged for the right equipment and the information on the system is correct.

About You

We are looking for a friendly and confident individual with excellent customer care and organisational skills.

You will need to have strong IT skills, as you will be working on a number of different systems and Microsoft packages.

The ability to multitask and work under pressure

Be a team player who can easily adapt to new situations

Be non-judgemental and understand the challenges people are facing within the authority

Additional informational

A Disclosure and Barring Service Check will be undertaken for this role

Full training will be provided for the role.

Mileage will be paid in line with the Local Authorities policies and procedures

If you would like further information about this role, please contact Kim Marshall via email kim.marshall@eastriding.gov.uk

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Contact

Want to know more?

Get in touch for more information.

Name
Kim Marshall
Role
Lifeline Team Leader
kim.marshall@eastriding.gov.uk
Phone
07977343764
Description Extra

Additional information

Remote working

The Council offers many remote working opportunities as part of our commitment to providing flexibility wherever possible for our employees.

Pay and reward

The Council is undertaking a review of pay and reward as part of its ambitions to attract and retain employees by having effective pay and development structures in place to support modern ways of working and to support the provision of Council services which meet local priorities. Please note that the future terms and conditions of this post may change following the outcome of this review.

Internal Candidates

If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.

Casual work

Where the advertised vacancy is a contracted position, casual work may still be offered as a result of this recruitment process dependent upon if casual work is available at the time of the appointment.

Travel

Some travel across East Riding of Yorkshire may be required, applicants must be able to transport themselves.

DBS/Medical check

This post is subject to medical and enhanced DBS clearance.

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