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Customer Service Supervisor

SalaryText
£23,942 per year (ERYC Grade 7 pro rata)
Term Entry
Permanent
Type Hours
Part Time (33 hours per week)
Days
Monday to Friday
Address
Hessle Centre, Southgate, Hessle, HU13 0RB (Some travel may be required)
Closing date
Job closes on 12 December
Interview date
Interviews are To be confirmed
Service area
Service area: Libraries and Customer Service
Job reference
Job reference: CULB000125
Apply link
Description

The job itself

We are excited to be able to offer the opportunity to join Libraries and Customer Services, working as a Customer Service Supervisor within our team at the Hessle Multi Service Centre.

What you’ll be doing

Working as a Customer Service Supervisor, you will provide effective operational management of a customer and library service, ensuring the delivery of a high quality and modern customer transaction, enquiry, library and information service to local residents.

You will manage, lead, motivate and develop a team of staff. In addition, you will engage with customers and local partners to develop and promote the service including supporting increased use of our self-service payment and information facilities and promotion of our Health Agenda. You will also support activities within the centre such as Storytime and Adult groups.

About You

We are looking for a friendly and confident individual with excellent customer care and organisational skills.

You’re someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.

You will have excellent communication skills and an enthusiastic approach to delivering good customer service.

This job would ideally suit someone with experience of working with the public.

You will need to demonstrate that you:

  • You have the ability to respond positively to the demands and needs of the centre.
  • Have excellent IT skills to assist and encourage customers.
  • Possess the ability to promote and utilise digital resources for effective service delivery.
  • Can effectively respond to customer enquiries through face-to-face contact, over the telephone and via email channels.
Contact

Want to know more?

Get in touch for more information.

Name
Kerry Ward
Role
Operational Manager
kerry.ward@eastriding.gov.uk
Phone
01482 393939
Description Extra

Additional information

Pay and reward

The Council is undertaking a review of pay and reward as part of its ambitions to attract and retain employees by having effective pay and development structures in place to support modern ways of working and to support the provision of Council services which meet local priorities. Please note that the future terms and conditions of this post may change following the outcome of this review.

Internal Candidates

If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.

Travel

Some travel across East Riding of Yorkshire may be required, applicants must be able to transport themselves.

DBS/Medical check

This post is subject to medical and enhanced DBS clearance.

Equality, Diversity and Inclusion

At East Riding of Yorkshire Council we value everyone, find out what we are doing for equality, diversity and inclusion.

Equality, Diversity and Inclusion

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