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Customer Advisor

Term Entry
Fixed term until 31 July 2023 (Due to Maternity cover)
Type Hours
Full Time (37 hours per week)
Days
Monday to Friday
Closing date
Job closes on 5 June
Interview date
Interview is 14 June
Service area
Service area: Communities & Environment
Job reference
Job reference: CULT001287
Apply link
Description

The job itself

We are excited to be able to offer the unique opportunity to work across the whole East Riding in our Libraries and Customer Service Centres.

The Peripatetic Team is crucial to Libraries and Customer Services, providing continuous support to the different sites across the whole of the East Riding as needed. No week will be the same as you will work wherever you are most needed, helping out and getting to know the 26 different sites and teams within the network.

You will ensure service levels are maintained by covering for staff shortages, working on projects to introduce new systems and support ongoing training for staff. You will see many different types of customers from someone needing to apply for a blue badge to someone looking for the latest thriller novel and every customer enquiry in-between. This is a very varied role, with a wide range of tasks split primarily between face-to-face customer service enquiries and library related duties, including activities and groups such as Bounce & Rhyme as well as promoting the use of our self-serve facilities. There will also be some telephone work as and when required.

The ability to travel independently is essential for this role, as you won’t have a fixed work base and will work in many different areas. A generous mileage allowance will be paid as appropriate.

About You
We are looking for a friendly and confident individual who can hit the ground running and quickly establish rapport with colleagues and customers in a new environment. You must be able to easily adapt and have the ability to work on your own initiative without supervision. You’re someone who enjoys working with customers of all ages and you have excellent customer care skills. You will need to be able to deal with difficult situations effectively, keeping calm under pressure.

You will have excellent communications skills and an enthusiastic approach to delivering good customer service; being able to effectively respond to customer enquiries through face-to-face contact, over the telephone and via email.

You will be able to demonstrate that you have excellent IT skills and can use multiple IT systems to assist customers.

This is an excellent opportunity to gain valuable experience working for the Council, in a public facing role, using a variety of systems to offer Council & library services.

Days of work: Monday to Friday primarily between the hours of 9.00am to 5.00pm, with the occasional late night until 6.45pm and occasional Saturday mornings 9.15am to 12.45pm.

Contact

Want to know more?

Get in touch for more information.

Name
Kirstie Gutherless
Role
Customer Services Supervisor
Kirstie.gutherless@eastriding.gov.uk
Phone
07701044125 | 01482392288
Description Extra

Additional information

Pay and reward

The Council is undertaking a review of pay and reward as part of its ambitions to attract and retain employees by having effective pay and development structures in place to support modern ways of working and to support the provision of Council services which meet local priorities. Please note that the future terms and conditions of this post may change following the outcome of this review.

Internal Candidates

If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.

Travel

Some travel across East Riding of Yorkshire may be required, applicants must be able to transport themselves.

DBS/Medical check

This post is subject to medical and enhanced DBS clearance.

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