Customer Service Supervisor

ERYC Grade 7 £24,491 pro rata
Employment type
Part Time
Closing date
Job closes on 4 October
Job reference
Job reference: CUST000156
Apply link

The job itself

Job Term: Permanent

Appointment Type: Part time

Days of work: Mon 9.15 – 4.15, Tues 9.15 – 6.45, Wed 9.15 – 1.45, Thurs 9.15 – 4.45

Hours per week:  27 hours per week

Service Area: Adult Health and Customer Services

Place of Work: Hedon MSC


We are excited to be able to offer the opportunity to join Libraries and Customer Services, working as a Customer Service Supervisor within our team at the Hedon Multi Service Centre.

We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:

  • Generous leave entitlement
  • Access to Local Government Pension Scheme
  • Car salary sacrifice scheme
  • Reduced cost membership at our Leisure Centres
  • Shop and Save discounts at a variety of local shops

What you’ll be doing


Working as a Customer Service Supervisor, you will provide effective operational management of a customer and library service, ensuring the delivery of a high quality and modern customer transaction, enquiry, library and information service to local residents.

You will manage, lead, motivate and develop a team of staff. In addition, you will engage with customers and local partners to develop and promote the service including supporting increased use of our self-service payment and information facilities and promotion of our Health Agenda. You will also support activities within the centre such as Storytime and Adult groups.

About You


We are looking for a friendly and confident individual with excellent customer care and organisational skills. 

You’re someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.

You will have excellent communication skills and an enthusiastic approach to delivering good customer service.

This job would ideally suit someone with experience of working with the public.

You will need to demonstrate that you:

  • Are able to demonstrate your ability to respond positively to the demands and needs of the centre.
  • Have excellent IT skills to assist and encourage customers
  • Possess the ability to promote and utilise digital resources for effective service delivery
  • Can effectively respond to customer enquiries through face to face contact, over the telephone and via email channels.

For further details please contact Carla Clare on 07717 807202 or Sarah Htuchinson on 01262 672917


Closing date: 4 October 2020

Interview date: Week commencing 19 October 2020

Please find a link below to download the job outline and employee specification:

Job Outline and Employee specification (PDF file, download size 197.10 kb)

Please find a link below to download important Information for applicants

Information for applicants – External (PDF file, download size 15kb)

Information for applicants – Internal (PDF file, download size 16kb)


Internal Candidates

If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password. Please ensure you have a preferred email address in your contact details in your ESS account before starting an application form as this will prevent submission.

To view the work base location in more detail, please click on the map below: