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Customer Advisor (X2 positions)
The job itself
We are excited to be able to offer the opportunity to join Libraries and Customer Services working as a Customer Advisor within our team at the Withernsea Multi Service Centre.
What you’ll be doing
Working as a Customer Advisor your role will be to provide a customer and library service ensuring the delivery of a high quality customer transaction, enquiry and information service to local residents.
You will engage with customers and local partners to develop and promote the service, including supporting increased use of our self-service payment and information facilities, and promotion of our Health Agenda. You will also support activities within the centre such as Storytime and Adult groups.
Post 1 - 16.5 hours per week
Week 1 – hours: Tues: 9.15-6.45, Thurs: 9.15-12.45, Fri: 9.15-1.15
Week 2 – hours: Tues: 9.15-6.45, Fri: 9.15-1.15, Sat: 9.15-12.45
Post 2 - 19 hours per week
Week 1 – hours: Mon: 9.15-4.45, Tues: 9.15-12.45, Thurs: 11.45-4.45, Sat: 9.15-12.45
Week 2 – hours: Mon: 9.15-4.45, Tues: 9.15-1.15, Thurs: 12.45-4.45, Fri: 9.15-1.15
About You
We are looking for a friendly and confident individual with excellent customer care and organisational skills.
You’re someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.
You will have excellent communications skills and have an enthusiastic approach to delivering good customer service.
This job would suit someone with experience of working with the public.
Want to know more?
Get in touch for more information.
- Name
- Lynne Snaith
- Role
- Customer Service Supervisor
- lynne.snaith@eastriding.gov.uk
- Phone
- 01482 393491
Internal Candidates
If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.