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Customer Advisor (X2 positions)

Salary
£19,698 (ERYC Grade 5 pro rata)
Term Entry
Permanent
Type Hours
Part Time (16.5 / 19 hours per week)
Days
Various
Address
Withernsea Centre
Closing date
Job closes on 31 January
Interview date
Interviews are To be confirmed
Service area
Service area: Customer Services
Job reference
Job reference: CUST000159
Apply link
Description

The job itself

We are excited to be able to offer the opportunity to join Libraries and Customer Services working as a Customer Advisor within our team at the Withernsea Multi Service Centre.

What you’ll be doing

Working as a Customer Advisor your role will be to provide a customer and library service ensuring the delivery of a high quality customer transaction, enquiry and information service to local residents.

You will engage with customers and local partners to develop and promote the service, including supporting increased use of our self-service payment and information facilities, and promotion of our Health Agenda.  You will also support activities within the centre such as Storytime and Adult groups.

Post 1 - 16.5 hours per week

Week 1 – hours: Tues: 9.15-6.45, Thurs: 9.15-12.45, Fri: 9.15-1.15

Week 2 – hours: Tues: 9.15-6.45, Fri: 9.15-1.15, Sat: 9.15-12.45

Post 2 - 19 hours per week

Week 1 – hours: Mon: 9.15-4.45, Tues: 9.15-12.45, Thurs: 11.45-4.45, Sat: 9.15-12.45

Week 2 – hours: Mon: 9.15-4.45, Tues: 9.15-1.15, Thurs: 12.45-4.45, Fri: 9.15-1.15

About You

We are looking for a friendly and confident individual with excellent customer care and organisational skills.

You’re someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.

You will have excellent communications skills and have an enthusiastic approach to delivering good customer service.

This job would suit someone with experience of working with the public.

 

 

 

 

 

 

Contact

Want to know more?

Get in touch for more information.

Name
Lynne Snaith
Role
Customer Service Supervisor
lynne.snaith@eastriding.gov.uk
Phone
01482 393491
Description Extra

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