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Customer Relations Manager

Term Entry
Permanent
Type Hours
Full Time (37 hours per week)
Days
Monday to Friday
Address
County Hall, Cross Street, Beverley, HU17 9BA (Some travel may be required)
Closing date
Job closes on 22 May
Interview date
Interviews are To be confirmed
Service area
Service area: Children, Families and Schools
Job reference
Job reference: CYSP000426
Apply link
Description

The job itself

Are you passionate about delivering the highest standards of customer care and looking for an extremely rewarding opportunity? If so, the inclusion and access service are seeking to appoint to the role of customer relations manager within the customer relations team.

The customer relations team manages complaints (children’s social care, adult social care and corporate children’s), freedom of information requests (FOIs) and subject access requests (SARs) in accordance with relevant legislation, guidance and organisational policies and procedures.

The overall purpose of this role is to implement, monitor and develop the council’s complaint policy and to ensure all children’s and adult complaints are managed effectively in line with legislation, regulations and guidance. The customer relations manager will be required to support managers and staff to ensure a seamless process for the management of complaints along with ensuring a systematic process for learning and improvement as a result of complaint outcomes.

Contact

Want to know more?

Get in touch for more information.

Name
Samantha Tomkins
Role
Education Policy and Compliance Strategic Lead
samantha.tomkins@eastriding.gov.uk
Phone
01482 392110
Description Extra

Additional information

Remote working

The Council offers many remote working opportunities as part of our commitment to providing flexibility wherever possible for our employees.

Pay and reward

The Council is undertaking a review of pay and reward as part of its ambitions to attract and retain employees by having effective pay and development structures in place to support modern ways of working and to support the provision of Council services which meet local priorities. Please note that the future terms and conditions of this post may change following the outcome of this review.

Internal Candidates

If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.

Travel

Some travel across East Riding of Yorkshire may be required, applicants must be able to transport themselves.

DBS/Medical check

This post is subject to medical and enhanced DBS clearance.

Vaccine

This role involves either direct work or regular visiting to a CQC registered care home. In light of the Government's decision to revoke mandatory vaccination legislation with effect from 15 March 2022, applicants will not be required to be fully vaccinated against Covid-19 to undertake this post. The Council continues to promote vaccination against Covid-19 in keeping with NHS and Public Health guidance.

Find out about the COVID-19 vaccine.

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