Are you passionate about delivering the highest standards of customer care and looking for an extremely rewarding opportunity? If so, the inclusion and access service are seeking to appoint to the role of customer relations manager within the customer relations team.
The customer relations team manages complaints (children’s social care, adult social care and corporate children’s), freedom of information requests (FOIs) and subject access requests (SARs) in accordance with relevant legislation, guidance and organisational policies and procedures.
The overall purpose of this role is to implement, monitor and develop the council’s complaint policy and to ensure all children’s and adult complaints are managed effectively in line with legislation, regulations and guidance. The customer relations manager will be required to support managers and staff to ensure a seamless process for the management of complaints along with ensuring a systematic process for learning and improvement as a result of complaint outcomes.
Get in touch for more information.
The Council offers many remote working opportunities as part of our commitment to providing flexibility wherever possible for our employees.
The Council is undertaking a review of pay and reward as part of its ambitions to attract and retain employees by having effective pay and development structures in place to support modern ways of working and to support the provision of Council services which meet local priorities. Please note that the future terms and conditions of this post may change following the outcome of this review.
If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.
Some travel across East Riding of Yorkshire may be required, applicants must be able to transport themselves.
This post is subject to medical and enhanced DBS clearance.
This role involves either direct work or regular visiting to a CQC registered care home. In light of the Government's decision to revoke mandatory vaccination legislation with effect from 15 March 2022, applicants will not be required to be fully vaccinated against Covid-19 to undertake this post. The Council continues to promote vaccination against Covid-19 in keeping with NHS and Public Health guidance.