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Customer Advisor
The job itself
Working for us
We are excited to be able to offer the opportunity to join the East Riding Council’s Customer Services and Libraries working as a Customer Advisor based at the Pocklington Multi-Service Centre
We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:
- Generous leave entitlement.
- Access to employer pension scheme.
- Reduced cost membership at our Leisure Centres.
- Shop and Save discounts at a variety of local shops.
What you’ll be doing
Working as a Customer Advisor your role will be to provide council and library services to our customers ensuring the delivery of a high-quality customer transaction, enquiry and information service to local residents.
You will engage with customers and local partners to develop and promote the service. Within our council services this will include supporting increased use of our self-service payment and information facilities as well as helping customers with a wide range of council services. For our library services, this includes managing our library stock as well as promotion of our Health Agenda and supporting activities within the centre such as Bounce and Rhyme and Adult groups.
About You
We are looking for a friendly and confident individual with excellent customer care and organisational skills.
You’re someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.
You will have excellent communications skills and have an enthusiastic approach to delivering good customer service.
This job would suit someone with experience of working with the public.
The role can be physically demanding and involves moving around the workplace, assisting customers, moving library stock to and from shelves, restocking display areas, loading/unloading of small crates of library materials/book stock and caddy liner boxes.
When completing the supporting statement within the application form, please ensure you reference with examples all the points detailed on the essential criteria of the employee specification, otherwise you may not be shortlisted for an interview.
Week One: Monday 9:15 – 4:45, Tuesday: 9:15 – 4:45, Thursday 9:15 – 4:45, Friday 9:15 – 1:15 (25hrs)
Week Two: Monday 9:15 – 4:45, Tuesday: 9:15 – 4:15, Thursday 9:15 – 4:45, Friday 9:15 – 1:15, Saturday 9:15 – 12:45 (28hrs)
Week Three: Monday 9:15 – 4:45, Tuesday: 10:00 – 13:30, Thursday 9:15 – 4:45, Friday 9:15 – 1:15, Saturday 9:15 – 12:45 (25hrs)
For further information please contact Kate Slone 01482 393483, Monday, Tuesday, Thursday and Friday 9.30 - 4.30. We also welcome visits to the centre.
Want to know more?
Get in touch for more information.
- Name
- Hannah Gibbs
- Role
- Librarian
- Hannah.gibbs@eastriding.gov.uk
- Phone
- 01482 392766
Additional information
Pay and reward
The Council is undertaking a review of pay and reward as part of its ambitions to attract and retain employees by having effective pay and development structures in place to support modern ways of working and to support the provision of Council services which meet local priorities. Please note that the future terms and conditions of this post may change following the outcome of this review.
Internal Candidates
If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.
DBS/Medical check
This post is subject to an enhanced DBS clearance check.
Equality, Diversity and Inclusion
At East Riding of Yorkshire Council we value everyone, find out what we are doing for equality, diversity and inclusion.
