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Collection Officer

Term Entry
Permanent
Type Hours
Full Time (37 hours per week)
Days
Monday to Friday
Posts
3 posts
Address
County Hall, Cross Street, Beverley, HU17 9BA
Closing date
Job closes on 26 May
Interview date
Interviews are Week commencing 30 May
Service area
Service area: Revenues & Benefits / Customer Relations
Job reference
Job reference: REVB000307
Apply link
Description

The job itself

Salary £20,043 - £24,920 depending on experience

Start Date: 28 June 2022

We currently have 3 vacancies in this team and are looking for an enthusiastic and committed individual who wants to learn new skills in a fast-paced environment. This post is a career graded post, with opportunities to progress within the Revenues and Benefits Service area.

The Role

You will be dealing with all aspects of council tax work, which includes billing households, awarding discounts and exemptions and setting payment plans mixed with telephone support when needed.

Key responsibilities include:

  • Dealing directly with customers via letter, email and phone - providing excellent customer service at all times.
  • updating systems and records
  • contributing ideas to improve ways of working
  • keeping your knowledge up to date via the web, publications, briefing notes, and training opportunities
Contact

Want to know more?

Get in touch for more information.

Name
Alison Green
Role
Team Leader
alison.green@eastriding.gov.uk
Description Extra

Additional information

Remote working

The Council offers many remote working opportunities as part of our commitment to providing flexibility wherever possible for our employees.

Pay and reward

The Council is undertaking a review of pay and reward as part of its ambitions to attract and retain employees by having effective pay and development structures in place to support modern ways of working and to support the provision of Council services which meet local priorities. Please note that the future terms and conditions of this post may change following the outcome of this review.

Internal Candidates

If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.

CV

Apply by submitting a copy of your CV/covering letter online. Ensure it demonstrates how you meet the essential criteria from the employee specification.

DBS/Medical check

This post is subject to medical and enhanced DBS clearance.

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