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Debt Recovery Officer

Term Entry
Permanent
Type Hours
Full Time (37 hours per week)
Days
Monday to Friday
Address
County Hall, Cross Street, Beverley, HU17 9BA
Closing date
Job closes on 24 May
Interview date
Interviews are To be confirmed
Service area
Service area: Debt Management / Debt Recovery
Job reference
Job reference: REVB000309
Apply link
Description

The job itself

Are you looking for a new opportunity to work in a supportive team?

We are excited to be able to offer a Debt Recovery Officer an opportunity to join our Debt Recovery Team within Revenues and Benefits. The post will initial be at level 1.

This role provides a great chance to be part of a fast-growing team who deals with recovery of council rents, sundry debts and housing benefit overpayments.

The role involves speaking to customers over the phone, making affordable repayment arrangements, dealing with correspondence and data input.

We are looking for someone who has the ability to process high volumes of work with speed and accuracy and is able to work under pressure to achieve targets.

You must be able to respond to queries from customers both internal and external by phone and email and provide cover for other teams within the service.

You’re a friendly and confident individual with excellent organisation and IT skills, Works well as a team player and has great communication skills.

Being able to prioritise your own work is essential.

Knowledge of dealing with vulnerable customers in a sensitive manner is essential to this role.

Contact

Want to know more?

Get in touch for more information.

Name
Liam Wilcox
Role
Debt Recovery Team Leader
liam.wilcox@eastriding.gov.uk
Description Extra

Additional information

Pay and reward

The Council is undertaking a review of pay and reward as part of its ambitions to attract and retain employees by having effective pay and development structures in place to support modern ways of working and to support the provision of Council services which meet local priorities. Please note that the future terms and conditions of this post may change following the outcome of this review.

Internal Candidates

If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.

DBS/Medical check

This post is subject to medical and enhanced DBS clearance.

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