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Welfare Visiting Assistant
The job itself
This role is to support the Council’s welfare visiting team. It is a great opportunity to learn new skills, we offer an excellent training plan within the council and as this post is a career graded post, there will be opportunities to progress within the Revenues and Benefits Service area.
You will be dealing with the day-to-day administration work which supports the welfare visiting advisors in the field. We are looking for someone who is a people person with good communication skills.
Key responsibilities include:
- Dealing directly with customers by phone, letter and email - providing excellent customer service at all times.
- Booking in appointments with customers
- Data entry
- working closely with the councils council tax and benefit teams
- signposting customers to ensure they get support to maximise their income
- contributing ideas to improve ways of working
- keeping your knowledge up to date via the web, publications, briefing notes, and training opportunities
Want to know more?
Get in touch for more information.
- Name
- Christine Craven
- Role
- Welfare Visiting Team Leader
- chris.craven@eastriding.gov.uk
- Name
- James Hutson
- Role
- Welfare Visiting Team Leader
- james.hutson@eastriding.gov.uk
Additional information
Remote working
The Council offers many remote working opportunities as part of our commitment to providing flexibility wherever possible for our employees.
Pay and reward
The Council is undertaking a review of pay and reward as part of its ambitions to attract and retain employees by having effective pay and development structures in place to support modern ways of working and to support the provision of Council services which meet local priorities. Please note that the future terms and conditions of this post may change following the outcome of this review.
Internal Candidates
If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.
CV
Apply by submitting a copy of your CV/covering letter online. Ensure it demonstrates how you meet the essential criteria from the employee specification.
DBS/Medical check
This post is subject to medical and enhanced DBS clearance.