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Assessment Assistant Level 1 to 2
The job itself
Are you looking for a new opportunity to work in a supportive team?
We are excited to be able to offer an Assessments Assistant opportunity to join our Assessments Team within Customer Relations, Revenues and Benefits.
This role provides a great chance to be part of a fast growing team who deal with provider payments for residential, non-residential and childcare services.
The role involves handling of correspondence, data input and processing invoices from the care providers in the East Riding.
We are looking for someone who has the ability to process high volumes of work with speed and accuracy and is able to work under pressure to achieve targets.
You must be able to respond to queries from care providers by email and provide cover and support to the telephone team for provider queries from internal and external customers.
You’re a friendly and confident individual, with excellent organisation and IT skills. You work well as a team player and have great communication skills.
Knowledge of dealing with vulnerable customers in a sensitive manner is essential to this role and you will need to demonstrate that you:
- Have knowledge of GDPR / data protection
- Possess a high level of interpersonal skills
- Can problem solve, have analytical skills
- Are able to process high volumes of information at speed and with accuracy
- Can work under pressure to achieve targets
Please note: This is a career graded post. There will be the opportunity to move through the grades once eligible criteria have been met.
Want to know more?
Get in touch for more information.
- Name
- Clare Greaves
- Role
- Team Leader
- assessments.payments@eastriding.gov.uk
Additional information
Remote working
The Council offers many remote working opportunities as part of our commitment to providing flexibility wherever possible for our employees.
Pay and reward
The Council is undertaking a review of pay and reward as part of its ambitions to attract and retain employees by having effective pay and development structures in place to support modern ways of working and to support the provision of Council services which meet local priorities. Please note that the future terms and conditions of this post may change following the outcome of this review.
Internal Candidates
If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.
DBS/Medical check
This post is subject to medical and enhanced DBS clearance.
Equality, Diversity and Inclusion
At East Riding of Yorkshire Council we value everyone, find out what we are doing for equality, diversity and inclusion.
