Interview help

Interviews can be a stressful and unnerving experience for most people.

We want to help make the process as painless as possible, so we’ve come up with some helpful hints and tips to remember.

Are you right for the job?

Before writing your application form you should look carefully at both the job outline and the employee specification to determine:

  • What qualifications are essential for the role (if any)
  • What specific skills and knowledge are required to do the job
  • What qualifications, skills and knowledge you have which are relevant
  • Do you meet all the essential criteria? Read about the importance of this below.
Meeting the 'essential criteria'

Your application form needs to demonstrate how you meet ALL of the ‘essential criteria’ from the ‘employee specification’ section of the job listing.

This essential criteria acts as a checklist that the recruiting manager uses to determine if you can be shortlisted for an interview. You must therefore provide working examples for each essential criteria if you want to be invited for an interview.

For example, imagine one of the essential criteria is ‘Experience of delivering training’. Instead of just writing:

'I have experience in providing training to new team members.'

you could make this better by writing:

'I have actively been involved in training new team members, including the creation of a training guide which is used to assist with practical training. This guide is now regularly referred to by all staff, encouraging and promoting skill and knowledge retention.'

Education and qualifications

Contrary to popular belief, you don’t have to list every educational achievement and qualification you have obtained dating back to the beginning of your education. You should however, list all of your education and qualifications that are relevant to the specific vacancy for which you are applying, ensuring you detail any qualifications requested in the essential criteria.

Employment History

Employment history often plays an important part in your application form, especially where the vacancy you are applying for asks for previous experience. It can be a gruelling task to list every job you’ve held over the years and trying to remember every task you were responsible for can be difficult. We’ve put together a few helpful tips to try and make the task easier:

  • List your employment history in reverse chronological order (most recent first and work backwards).
  • If you can’t remember the specific date of your previous employment, just giving the month and year is fine.
  • Any gaps in employment should be fully explained. If you had a gap year, make sure to give the details such as where you went, what you did, who organised it, who funded it and what skills you think you learned as a result of the experience.
  • Try to think about how your gap year, or career break, made you more employable in relation to the job you are applying for.
  • When listing what your job responsibilities were in your previous employment, rather than try to list every duty you had, just emphasise a few key and transferable skills that are most relevant for the job you are applying for.
  • If your employment history is limited, include details of any part-time, temporary, voluntary or work experience you’ve had; especially anything relevant to the job you’re applying for.

All new starters to the council are required to have two satisfactory references, one of which should be from your current or most recent employer. To avoid delays later down the line if you are successful, please ensure that you provide accurate referee information in your application form. This should include their:

  • Full name
  • Preferred email address
  • Full postal address, including postcode

Always ensure that you have informed the people you choose as referees to avoid any issues. Although we won’t request your references at the application stage, if you are successful at interview, references will be sought as soon as possible.

Supporting statement - skills, knowledge and experience

When you’re very enthusiastic about applying for a job, it can be easy to get carried away writing a lengthy supporting statement. But it’s important to remember that when shortlisting, managers are only looking for people who can demonstrate the relevant and essential skills needed for the specific job.

So, whilst you may think it a positive thing to write five pages about your wide range of skills and experience, it isn’t an effective use of your time and will not guarantee you an interview.

Here are some hints and tips to help you write the best supporting statement you can:

  • Your supporting statement is the opportunity to sell yourself, so make sure to mention your achievements, knowledge and strengths.
  • Keep the information concise and well structured. Anything you write about needs to be relevant to the job you are applying for so keep it to the point.
  • Give key examples from your previous and current job roles that clearly demonstrate how you meet the criteria for the job.
  • Explain why you want to be considered for the job. This won’t have any bearing on whether or not you are shortlisted but it will demonstrate your passion and enthusiasm for the role.
  • Explain what you could bring to the role if you were appointed.

Your writing style can help to make your application stand out and demonstrate confidence:

  • The use of positive words and power verbs (in moderation), such as ‘effective, motivated, delivered, achieved, transformed, determined etc.’ will help to improve its quality.
  • Explain your relevant skills, knowledge and experience with concise paragraphs and avoid waffle or vague statements.
  • If it helps, use bullet points and sub-headings to make your statement easier to read.

This goes without saying but always check your application form before submitting it - especially your spelling and grammar.

If it helps, ask someone else to check it for you, sometimes they can pick up on things you don’t see.

Application FAQs

We’ve listed some of the more common questions we get asked about job vacancies. If we haven’t answered your question, please .

I have seen a job I am interested in can you give me more information about the position?

The quickest and best way to get more information about a job is to contact the manager whose details should be stated on the advert.

If there isn’t a name and contact details, please get in touch, and we will find somebody to contact you.

I am looking for a specific job relating to my own skills and experience, can you advise me if there are any vacancies available that you think would be suitable for me?

At this time we do not offer a job/skills matching service and would advise that you use the search facility on the jobs page to look for specific job types. You can search for specific jobs via category or by keywords.

You may also find it useful looking at our careers page, which shows the types of careers available at the council. Please note though that these aren’t current vacancies, and are only to illustrate the varying careers we have at the council.

I’ve been told that a specific job vacancy is coming up but I can’t see it on your website. Do you know when it will be advertised?

Unfortunately, we’re unable to provide any details of jobs which aren’t yet advertised. In this instance we would advise that you regularly check the jobs page to make sure you see the job as soon as it is advertised.

I’ve forgotten my username. What should I do?

Your username is normally your email address. If this doesn’t work, please and we can help you.

I’ve forgotten my password. What should I do?

Use the ‘forgotten password’ link on the login screen. You should receive an email within 15 minutes containing a reset link. Please do not press the ‘forgotten password’ button multiple times - this will not speed up the delivery of the email.

If you don’t receive it within 15 minutes, please try the link again.

If it still doesn't come, please .

It is the weekend, I am having issues logging in to the job’s website and a vacancy I’m interested in closes on Sunday evening. I am unable to complete my application on time, what can I do?

Closing dates are generally not changeable unless in exceptional circumstances. If you’re unable to access your account to complete and submit your application, please straight away on Monday morning. We may be able to contact the recruiting manager to see if they will accept a late application due to the circumstances.

I’m already an employee of the council and completing an online application but I can’t see the ‘previous employment’ or ‘qualifications’ section. Is something wrong with the form?

If you’ve noticed there isn’t a ‘previous employment’ or ‘qualifications’ section on the application form this means you are logged in using your council ESS (iTrent) login details. Logging in with these details, rather than with an account you’ve set up at home with a non-eastriding email address, means you won’t have to complete a separate employment or qualifications section on the form. However, you should ensure that any qualifications and experience you have that is relevant to the job you are applying for, is stated in your supporting statement, otherwise the vacancy manager will not be made aware of them.

Ready to apply?

A couple of things to note before you fill in your online application:

  • Adverts close at midnight on the closing date.
  • Data such as personal information and employment history will save when you submit an application form and then pre-fill into the next application form you complete.
  • Free text fields such as ‘skills, knowledge and experience’ page will not be saved and you must re-enter these with each application.
  • Symbols and special characters, such as è or &, must not be used as unfortunately, these can corrupt the data in your application form.
  • You must complete all mandatory fields marked with *.
  • If you are likely to complete several application forms for different vacancies, it can save time to prepare your supporting statement in a Word or notepad document. You can then copy and paste the relevant information into the application form when you are ready.
  • Before you begin, it will save you some time if you have the following information to hand:
    • Your National Insurance number
    • Details of your employment history
    • Your qualifications
    • Referee contact details

Reablement - Make a Difference

Are you looking for a secure and rewarding career? With flexible working options and training to suit your career path, we may have the right opportunity for you.

View vacancies


Reablement services help people to retain or regain their skills and confidence so they can learn to manage again after a period of illness. It seeks to enable the individual to do ordinary activities like cooking meals, washing, dressing, moving about the home and going out.

Our colleagues are in. Are you?

You know that feeling you get when you do something nice for someone? You can get that feeling every day... and be paid for it with a role in care in the East Riding of Yorkshire.

Working for us

"Get INvolved with a team where your wellbeing and job satisfaction is a top priority."

Our Offer

What will this mean for residents, and for you as staff members?

  • More time to spend with vulnerable residents, supporting them in a hands-on way to regain their independence, improve their resilience and wellbeing.
  • Better tools to enable you to reable – access to technology enabled care, more tailored support plans, stronger links to other professionals including across health and mental health.
  • More opportunities to shape the training you receive to deliver the best support to people.
  • A greater focus on personalising the reablement journey and crucially on resident outcomes & experience.

Our committment

To make this vision a reality, we need people who are committed to helping residents to maintain or regain their independence. We need people who are person-centred, can build customer confidence and improve customer wellbeing. We need people who want to make a difference. We will be hiring across all of our frontline roles.

  • East Riding is committed to the development of its staff. All staff will be given access to bespoke reablement training. There will be opportunities to refresh your knowledge annually and to specialise in different areas of reablement including dementia support or technology enabled care.
  • East Riding is a flexible employer. We know that different staff will have different schedules (much like our customers). We will not exclude anyone from applying on the basis of hours but instead encourage you to have a conversation with us about what would work for you.
  • We value a diverse workforce from all backgrounds. Everyone has something to offer. Whether you are an experienced hire who wants to play a role in shaping this new service, are currently looking to develop your practical experience of care or are hoping to return to work after a period away, we’d like to hear from you. We are always exploring new ways to hire and retain talented, compassionate people and are currently looking at apprenticeships and pay progression opportunities.
  • Your wellbeing and job satisfaction is a top priority. We know that working with people can be challenging at times. We are constantly seeking staff feedback and looking to improve the way we work. A key example is this new reablement model which was co-designed with staff.

Application process

If you want to be part of a committed, passionate, strengths based Reablement Service, take a look at our roles. We’re hiring for Assessment Officers, Community Support Workers and Occupational Therapists. We have roles available for all levels of experience. We provide full training for all of our staff and offer a supportive development culture.

Our simple application process is person-centred and not process driven. You can submit your CV below or, if you’d rather have a chat with a member of the team first, register your interest below.

Benefits at a glance

  • Dedicated training available tailored towards your chosen career path.
  • Flexible working arrangements.
  • Staff discount and health and wellbeing schemes.
  • A friendly and supportive working environment.

View all benefits

This service has a great working culture. With such a diverse range of roles, it has plenty of career opportunities.


Community Support Workers

  • Experience of working with people, whether in care or another type of role
  • Keen to join an expanding service and access learning and development opportunities in care
  • Committed to reabling customers and helping them to regain their independence through the delivery of reablement support plans
  • Strong interpersonal skills and comfortable working with customers and their families

Carer Response Workers

  • Experience of working with people, whether in care or another type of role
  • Keen to join and expanding service and access learning and development opportunities in care
  • Committed to supporting people to remain in their own home when their usual carer cannot be there to support them
  • Strong interpersonal skills and conformable working with customers and their families

Contact us

If you’d like to discuss an opportunity or wish to find out more about our opportunities please email us:


At East Riding of Yorkshire Council we value everyone, find out what we are doing for Equality, Diversity and Inclusion.

Discover why the council is a great place to work