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Community Support Services

Employee Specification

Please see below criteria which explains what is measured at each stage of the application process. To progress to the interview stage for a specific grade, applications must clearly demonstrate how they meet all of the essential criteria relevant to that Grade. 

 

  Application form tip: Try using examples of experiences to demonstrate how you meet a criteria. Some experiences may be from a non work related setting where relevant.

What's assessed from your application (Essential Criteria) ERYC Grade
3 4 4 (SW)
Understands that people are different, but the importance of dignity, respect, privacy and independence are foremost.       

GCSE (or equivalent) in English and Mathematics (Literacy and Numeracy) Grade C minimum.

      

Able to record customer information and update records.

         

Able to work on own initiative and as part of the team.

      

Suitable to work with vulnerable adults, shows honesty and integrity.

      

Experience in the use of IT including the use of email and Microsoft Office products

      

Knowledge and understanding of confidentiality and data protection requirements and regulations.

      

Communication skills

      

 

 

What's assessed at interview (Essential Criteria) Grade
3 4 4 (SW)

Is caring and compassionate and able to understand how others are feeling

      

Shows a positive approach

In this role you are required to speak English with sufficient fluency to effectively perform your duties, as required by Section 42 of the Immigration Act 2016.

    

Able to communicate with the people being supported. Including noticing gestures, facial expressions, body language and changes in behaviour.

Has or willing to complete appropriate training e.g.  Care Certificate, Level 2 qualification in care.

      

Experience working in a busy team, to tight deadlines and the ability to constantly prioritise workload.

       

Experience of working in an office environment

      

 

What's assessed at interview (Desirable Criteria) Grade
3 4 6

Has a working understanding of the Mental Capacity Act, infection control guidelines, safeguarding vulnerable adults and the Data Protection Act.

       

Holds a level 2 qualification in care.

    

Experience in the use of Document Management Systems, Adults Case Management systems and data reporting software.

    

Experience in rostering and coordinating staff work patterns.

    

Understanding of CQC Essential Standards

    

Experience of administering medication

      

Knowledge of reablement

       

Experience of supporting older adults living with dementia

      

Understanding of dementia and the symptoms this can present

      

Previous experience of working with people within a care setting or in own home

      

Job outline

Overall purpose

  • Carer Response Worker -To provide short term respite care for people living with dementia in their own home, to allow the carer to attend appointments. To provide a time limited unplanned emergency response for people who care for a vulnerable adult in their own home should the carer not be able to provide the usual care due to circumstances which take the carer away from the role.

  • Community Support Technician - To assist with the provision of community services, with the emphasis on the allocation, co-ordination, and organisation of customer and staff rostering, to ensure that the service provision is organised efficiently and effectively, to maximise customer independence

  • Community Support Worker - To provide for the emotional and physical needs of a variety of Customer groups including assisting with personal care and administering of medication. This may include customers with physical needs, mental health problems, learning disabilities, terminally ill and acute or chronic illnesses. The emotional needs of carers must also be considered when providing care..

Principal accountabilities

Carer Response Worker

  • Provide support to the client whilst carer is not present. This could include social interaction; assistance/guidance with personal care; assistance/guidance with preparing/eating meals.
  • Offer support and encouragement to clients in order to maximise their independence.
  • Assists and supports carers and other statutory agencies.
  • Complete relevant paperwork.
  • As part of a 24hr rota attend emergency calls until alternative arrangements can be made and keep duty managers updated during emergency calls.

 

Community Support Technician

  • Accurately record customer information on the appropriate ICT system to support the delivery of a high-quality cost-effective service, that is compliant with CQC Essential Standards of Quality and Safety.
  • Liaising daily with external agencies and the Contract and Review Team (C&RT) to secure appropriate care/support packages.
  • Assist with the provision of timely and accurate data, advice and guidance, to the Community Services Manager by monitoring, data validation and providing feedback to managers and staff, and identifying problems with data which requires higher level intervention.
  • Provide first line ICT support to the team giving systems guidance where required and liaising with IT services as appropriate.
  • Handle calls and queries from members of the public, customers, families and carers, professionals and clinicians relating to Community Support Services.
  • Liaise with Care Management and Hospital Social Workers with regard to referrals for service.
  • Responding to the C&RT CERT system when offering care packages.

 

Community Support Worker

  • Assessing the physical and emotional needs of clients and offers support and encouragement to clients in order to maximise their independence.
  • Assists and supports carers and other statutory, voluntary and private agencies where appropriate.
  • Supervises customers or assists with the administration of medicines to the required dosage, completes DoMar as appropriate. Arranges for and collects repeat prescriptions as appropriate and attends to any medical appliances used by customers, e.g. catheter bags, external urinary devices etc. (subject to Departmental policies and following training).
  • Attends to social duties, e.g. laundry, meal preparation, shopping, etc., only as part of an ongoing assessment and in accordance with Departmental policies.
  • Completes risk assessment paperwork and submits to line manager for final approval.
  • Participates in care package reviews as appropriate and as directed by a line manager.
  • Completes relevant forms as appropriate, e.g. diary sheets, financial transaction forms, timesheets, service user plans, assessment paperwork etc.
  • As part of a rota provides standby cover for the carer relief emergency cover service.

 

General principal accountabilities

  1. Works to departmental policy with the relevant client group at all times
  2. Participates in appropriate training and development
  3. Attend team meetings as requested
  4. Attend other ERYC establishments and support colleague’s during any changes to rotas as requested by Carer Response Team Leader
  5. Complies with Council policies and procedures concerning Health and Safety, confidentiality, equal opportunities, etc., at all times relating to any issues or concerns to a Team Leader
  6. Performances of other duties which reasonably correspond to the general character of the post and are commensurate with its level of responsibility.
  7. In this role you are required to speak English with sufficient fluency to effectively perform your duties, as required by Section 42 of the Immigration Act 2016.
  8. The above principal accountabilities are not exhaustive and may vary without changing the character of the job or level of responsibility.