What our staff say

What's it like to work for the council?

Video Transcript

For me one of the benefits of working for the council, it's a very supportive environment.

One of the reasons I applied to work at the council was because of the progression that I knew there was within the job role.

I sort of plan on hopefully working my way up the ladder. Possibly working up into one of the management roles.

The amount of possibilities that are open to you in such a vast organisation with so many teams in so many different areas that there's the opportunity not just to move up, but to move sideways as well.

We've just had a new policy in and around flexible working, which is really good for balancing family life.

They've got fantastic discounts at leisure centres, which allows us to have healthy lifestyles.

The benefits of working for East Riding of Yorkshire Council are that no two days are the same for me. You'd be doing different things on a day to day basis. I get an excellent work life balance. I've made some friends for life here and also learned a lot from very experienced people. And it's a very supportive environment to work in.

For me the best thing about my job is the freedom. Being able to go out on different construction sites, being able to go out and do what you've been asked.

If you're somebody who's ambitious, there's progression opportunities into management roles. You don't get bored because you can swap and change between different areas.

Working for the council can be as rewarding as you choose to make it.

I feel in some small way I get to make a positive difference to the lives of children across the East Riding.
Emma G
Senior commissioning and quality monitoring officer, children and families

Case studies

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It’s exciting, it’s an innovative place to work and we are on a great journey.
Youth justice manager, children and families

A day in the life

The IT Service Desk has been helping staff throughout the council for nearly 25 years. With over 5,400 devices used by staff across the council, the service desk is understandably busy, with an average intake of 114 calls per day.

Featured here is a typical day in the life of the team, with ICT officers demonstrating some of the variety of responsibilities they have as part of their day-today work.

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Customers can log faults and requests via the online ICT Service Desk. When staff log these online, they can narrow down the fault with a list of prompts which populate in the category fields, once selected. This also helps direct the call to the appropriate ICT team to allow for a more prompt response.


Damion checks the call list of incoming faults logged by council staff. These calls can range from a faulty piece of hardware through to an application installation or a major system failure. Calls are proactively managed and assigned to ICT officers to complete within the appropriate timescales.


Matthew is pictured here patching network sockets. Patching allows for the wall socket in the office to be connected to the network equipment, giving access to applications and network drives. The patching takes place in instances of resolving a network fault or to accommodate office moves.


Stephen is configuring a set of new iPhones. There are over 1,600 iPhones issued out to council staff. Configuring the iPhones allows connection to council systems, such as email, and ensures the device meets security compliance.


Mark (right) sits with a customer to find out what the issue is with the device brought into the service desk. Where possible, issues are resolved remotely but for more complex issues a customer may be asked to bring their device to the ICT office.


Rob gets down to basics, fixing a hardware fault on a device sent into the service. The council’s desktop refresh programme means that most devices remain in warranty during their lifecycle and most hardware repairs are now undertaken onsite by the ICT service or the hardware supplier.


It’s not only the phones which need configuring. Here, Matthew is configuring new laptops which are ordered for staff.


Here, Paul is working in the data centre in C block, which holds 50 physical servers operating 590 virtual servers. These 50 physical servers have the equivalent processing and memory capacity as over 4,000 standard home PCs. There is also a total of 550tb in storage capacity and this is enough to store 47.3 billion document pages.

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