A day in the life

Staff can log faults and requests via the online ICT Service Desk. When staff log these online, they can narrow down the fault with a list of prompts which populate in the category fields, once selected. This also helps direct the call to the appropriate ICT team to allow for a more prompt response.

Damion checks the call list of incoming faults logged by council staff. These calls can range from a faulty piece of hardware through to an application installation or a major system failure. Calls are proactively managed and assigned to ICT officers to complete within the appropriate timescales.

Matthew is patching network sockets. Patching allows for the wall socket in the office to be connected to the network equipment, giving access to applications and network drives. The patching takes place in instances of resolving a network fault or to accommodate office moves.

Stephen is configuring a set of new iPhones. There are over 1,600 iPhones issued out to council staff. Configuring the iPhones allows connection to council systems, such as email, and ensures the device meets security compliance.

Mark sits with a customer to find out what the issue is with the device brought into the service desk. Where possible, issues are resolved remotely but for more complex issues a customer may be asked to bring their device to the ICT office.

Rob gets down to basics, fixing a hardware fault on a device sent into the service. The council’s desktop refresh programme means that most devices remain in warranty during their lifecycle and most hardware repairs are now undertaken onsite by the ICT service or the hardware supplier.

It’s not only the phones which need configuring. Here, Matthew is configuring new laptops which are ordered for staff.

Here, Paul is working in the data centre which holds 50 physical servers operating 590 virtual servers. These 50 physical servers have the equivalent processing and memory capacity as over 4,000 standard home PCs. There is also a total of 550tb in storage capacity and this is enough to store 47.3 billion document pages.

Tara Foxon and Jan Kendall are part of the Bridlington Spa events team. Made up of four people, the team is responsible for booking almost a thousand events in the venue - from musicals such as Blood Brothers, the best in tribute shows, weddings, meetings, conferences and other events.

Marketing manager, Mark Lonsdale, is pictured here briefing Grease legend, Didi Conn, about interview requests to promote this year’s panto, watched by other members of the panto cast.

Executive chef, Martin Kendall, heads up the catering team. He manages two chefs de partie and two apprentice chefs de partie. Here, Martin is preparing lunch for the panto cast.

Apprentice technician, Oscar Woods, is operating the sound desk in the Royal Hall in preparation for the Magic Mike Christmas Extravanganza children’s show and the Bridlington Lions’ carol concert, which saw over 1,000 people attending.

Chef, Pam Boynton, is pictured serving in the café over the lunchtime period. Visitors can tuck into deli delights or carvery meals, as well as the Spa’s famous scones. The café is open 364 days a year, with all food freshly prepared onsite by the catering team.

Paul Groves, front of house and technical manager, on the set of the pantomime. Paul has a team of seven technicians, including two apprentices.

Long-serving staff member, Ann-Louise Huckell, is part of the box office team. The box office is open 364 days a year, from 9am each day into the evening when there are late shows. Team members are the first people to welcome visitors when they arrive at the venue.

Sales manager, Jo Clarke, and hospitality manager, Debs Alves, are pictured checking the Ugly Sister costumes ahead of the pantomime. Jo manages the events and box office team, while Debs is responsible for the catering and operations teams.