A day in the life

Take a look at what some of our staff get up to on a typical day at the council.

A day in the life of...

The IT Service Desk has been helping staff throughout the council for nearly 25 years. With over 5,400 devices used by staff across the council, the service desk is understandably busy, taking an average of 114 calls per day.

Featured here is a typical day in the life of the team, with ICT officers demonstrating a variety of responsibilities they have as part of their day-to-day work.


Staff can log faults and requests via the online ICT Service Desk. When staff log these online, they can narrow down the fault with a list of prompts which populate in the category fields, once selected. This also helps direct the call to the appropriate ICT team to allow for a more prompt response.


Damion checks the call list of incoming faults logged by council staff. These calls can range from a faulty piece of hardware through to an application installation or a major system failure. Calls are proactively managed and assigned to ICT officers to complete within the appropriate timescales.


Matthew is patching network sockets. Patching allows for the wall socket in the office to be connected to the network equipment, giving access to applications and network drives. The patching takes place in instances of resolving a network fault or to accommodate office moves.


Stephen is configuring a set of new iPhones. There are over 1,600 iPhones issued out to council staff. Configuring the iPhones allows connection to council systems, such as email, and ensures the device meets security compliance.


Mark sits with a customer to find out what the issue is with the device brought into the service desk. Where possible, issues are resolved remotely but for more complex issues a customer may be asked to bring their device to the ICT office.


Rob gets down to basics, fixing a hardware fault on a device sent into the service. The council’s desktop refresh programme means that most devices remain in warranty during their lifecycle and most hardware repairs are now undertaken onsite by the ICT service or the hardware supplier.


It’s not only the phones which need configuring. Here, Matthew is configuring new laptops which are ordered for staff.


Here, Paul is working in the data centre which holds 50 physical servers operating 590 virtual servers. These 50 physical servers have the equivalent processing and memory capacity as over 4,000 standard home PCs. There is also a total of 550tb in storage capacity and this is enough to store 47.3 billion document pages.

A day in the life of...

Saturday Market in Beverley was transformed to host the Yorkshire 2019 ParaCycling International alongside the UCI Road World Championships. Whilst the day was a huge success, planning for the event was months in the making and involved staff from asset strategy, highways, streetscene, road safety, emergency planning, EY Events and corporate communications as well as health and safety.


For an event like this, there are some roads and other areas that we need to close off to vehicles. Staff are up and about early to make sure the correct signs are up and to put all the barriers in place.


Security is taken very seriously and the police work very closely with the council on events such as these. As a security precaution, all the bins are sealed and replaced with clear plastic bags for rubbish.


Tucked away at County Hall, representatives from the council, Claire Hoskins, Alison Ayre and Alison Hodgson (from asset strategy), Humberside Police, Humberside Fire and Rescue Service and Yorkshire Ambulance Service spend the duration of the event making sure everything runs smoothly and safely.


There's so much planned for the space in Saturday Market, including the athletes, their warm up area, the music stage and all the entertainment. It's still very early but Will Hall and Liam van Rijn, from the Events team have a detailed plan to follow to make sure everything is in the right place.


Entertainment plays a big part in events such as these and, as well as the static entertainment, a number of roaming entertainers were involved in the day. Here, Mark Lonsdale and Denise Cowling are making sure the acts are fully briefed on what they’re expected to do and where they’re expected to go.


Inspirational riders, charities, groups and members of the public took part in a parade cycle ride before the actual race. Those taking part rode part of the race route to the Westwood where they cheered the athletes on. Here, Paul McConnon and Julie Turrell (second right) are with people registering for the ride.


After months of planning and preparation, the start of the Yorkshire 2019 Para-Cycling International is finally here. Here on the start line are Beverley-born Adam Duggleby MBE and Steve Bate MBE (second left) ready to race their way to Harrogate where they were first over the line.

A day in the life of...

Standing proudly on Bridlington seafront, Bridlington Spa has been entertaining audiences for over 100 years and is the largest gig venue in the region.

Behind the scenes, a small army of council staff work tirelessly to keep the venue running smoothly all year round.


Tara Foxon and Jan Kendall are part of the Bridlington Spa events team. Made up of four people, the team is responsible for booking almost a thousand events in the venue - from musicals such as Blood Brothers, the best in tribute shows, weddings, meetings, conferences and other events.


Marketing manager, Mark Lonsdale, is pictured here briefing Grease legend, Didi Conn, about interview requests to promote this year’s panto, watched by other members of the panto cast.


Executive chef, Martin Kendall, heads up the catering team. He manages two chefs de partie and two apprentice chefs de partie. Here, Martin is preparing lunch for the panto cast.


Apprentice technician, Oscar Woods, is operating the sound desk in the Royal Hall in preparation for the Magic Mike Christmas Extravanganza children’s show and the Bridlington Lions’ carol concert, which saw over 1,000 people attending.


Chef, Pam Boynton, is pictured serving in the café over the lunchtime period. Visitors can tuck into deli delights or carvery meals, as well as the Spa’s famous scones. The café is open 364 days a year, with all food freshly prepared onsite by the catering team.


Paul Groves, front of house and technical manager, on the set of the pantomime. Paul has a team of seven technicians, including two apprentices.


Long-serving staff member, Ann-Louise Huckell, is part of the box office team. The box office is open 364 days a year, from 9am each day into the evening when there are late shows. Team members are the first people to welcome visitors when they arrive at the venue.


Sales manager, Jo Clarke, and hospitality manager, Debs Alves, are pictured checking the Ugly Sister costumes ahead of the pantomime. Jo manages the events and box office team, while Debs is responsible for the catering and operations teams.